Frequently Asked Questions
You've asked—we've got you.
The Farm
Do you sell your flowers?
Yes we do! We offer seasonal bouquets fresh from the farm starting Mother's Day in May through Thanksgiving in October. Our bouquets are offered in our flower stand located on our farm.
Follow us on Instagram to find out when we stock-up our flower stand for seasonal blooms.
Can I purchase flowers for an event?
Absolutely! We specialize in weddings and events and would love to design florals for your event. Please reach out to us to know our availability.
When is the flower stand open?
Our flower stand is open from May through October. For the 2026 season, the flower stand will be open Fridays & Saturdays from 9:30am to 6:30pm (6pm starting September). We accept pre-orders for pick-up (or delivery if available) for other weekdays.
Is the farm open for tours?
Our farm is located on our home property and is not open to the public. We will be offering on the farm workshops for the 2026 season where you will have the chance to tour the flower field. Sign-up to our newsletter to be notified when dates become available.
Can we come pick flowers at the farm?
We offer u-pick experiences for those who want to come pick flowers at the farm. Tickets must be purchased in advanced. For dates and availability, sign-up to our email list and follow us on social media.
Can we book a photo session at the farm?
Photo sessions are available on certain days of the week and only in the evenings. Send us a message and we’ll fill you in on the details for booking a session.
Orders
What is the return policy?
Due to the nature of our products, orders can not be returned. If you have any concerns with your order, please reach out to us. For more information, please see our refund policy and terms & conditions.
Are any purchases final sale?
Due to the nature of our products, all purchases are final sale. We are unable to offer returns, exchanges, or refunds. Please feel free to reach out before ordering if you have any questions—we’re always happy to help.
Can I make changes to my order?
Once an order has been placed, we’re unable to add or remove items. If you’d like to purchase additional items, please place a new order.
Can I combine orders?
We do accept requests to combine orders. We'll combine orders being shipped to the same name and mailing address only. Each subsequent order will incur a $5.00 admin fee.
Can I cancel my order?
All sales are final. We strongly encourage customers to carefully review their selections before completing a purchase as we are unable to accommodate cancellations. All purchases are made at the customer’s discretion, and it is the customer’s responsibility to review their order before submitting payment. By completing a transaction, you acknowledge and agree to proceed with the purchase as is. By placing an order with us, you accept and agree to this policy. If you have any questions or concerns, please contact us at info@fleurelleflowerfarm.ca before completing your purchase.
When will my order ship?
Shipping times are listed in the product description. If it is not listed, items are in stock and ship Monday through Friday. While we aim to ship orders out within the week it is placed, some shipments may be delayed 2 to 3 weeks after an initial sale due to the volume of orders we receive. Orders placed Friday through Sunday ship the following week.
When will I receive my order?
Once your order has shipped, you will receive a confirmation email with tracking details. Shipping timelines are listed in each product description and may vary by item.
While most orders ship within one week of purchase, please note that during periods of high order volume, some shipments may be delayed by up to 2–3 weeks following the initial sale. Orders placed between Friday and Sunday will be processed and shipped the following week.
Delivery times vary by destination and typically range from 2 to 15 business days. You may track your shipment using the tracking number provided in your shipping confirmation email.
Can I pick-up my order at the farm?
We are now limiting on the farm pick-up to seasonal availability. If no pick-up option is available at check-out, we are not currently offering on the farm pick-up. Due to the busy nature of the seasons and the difficulty of accommodating a pick-up date for everyone, spring orders will now be shipped.
Shipping
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Do you ship internationally?
Due to export restrictions, we currently only ship throughout Canada.
When will my order ship?
Shipping times are listed in the product description. If it is not listed, items are in stock and ship Monday through Friday. While we aim to ship orders out within the week it is placed, some shipments may be delayed 2 to 3 weeks after an initial sale due to the volume of orders we receive. Orders placed Friday through Sunday ship the following week.
When will I receive my order?
Delivery times vary depending on your location and typically range from 2 to 15 business days. You can track your shipment using the tracking number provided in your shipping confirmation email.